Shipping and Returns

Delivery Costs:

  • Order value: £0 – £149.99 the postage will be £5.95
  • Order value : £150 – £249.99 the postage will be £9.95
  • Order value: £250.00 + the postage will be £35.00 (Large furniture items only)

Standard UK Delivery will be delivered with 3 days

Return & Refund Policy

Thanks for shopping at Willow & Grey.

If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging

Your item needs to have the receipt or proof of purchase.



Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.



Please email us on for a returns label 


Contact Us

If you have any questions on how to return your item to us, contact us  on 01787 852007 or via email